Frequently Asked Questions

What is this?
This is a free conferencing service which allows conference hosts to manage their conference calls with complete web-based controls.
How does it work?
It works just like a regular conference call except that the host can now view in real time their live conference call on their PC or laptop. The conference call can be managed using regular touch tone as well as with the host web control module.
What are the costs involved in a Free Conferencing account?
Only long distance charges by each caller's carrier apply. Please contact your carrier to determine your long distance rate. There are no additional charges from Free Conferencing Corporation.
What are host web controls?
Host web controls is an online tool for managing and monitoring a conference call in real time on your PC or laptop. It provides a web interface which allows for you as the host to view all participants on the conference call as well as have access to features like recording, muting, conference lock, caller blocking, dropping anonymous callers, and Q&A session with just a click of your mouse.
When should I use host web controls?
Use web-based controls on every conference call or use them whenever you like, they are always available. This service allows you to monitor your conference calls both via regular touch tone from your telephone key pad or on your computer screen.
How do I get a Free Conferencing account with host web controls?
Click on Get FREE Service from the home page, fill out the registration form and you will be provided with an instant account.
Is there a limit on the length of a Free Conferencing conference call?
Yes, 6 hours per conference call including recording and there is no limit on how many hours you wish to conference each month.
Is there a limit to how many conference calls I can make?
No, you may conduct an unlimited number of conference calls.
How many callers can be on a single conference call?
The maximum number of callers is 1,000 and there is no required minimum.
Can international callers participate?
Yes, normal long distance rates will apply.
Do I get a report of my conference call?
Yes, our system generates a Call Detail Report which is emailed to you and stored in your account, under the Conference History & Recordings tab, once the conference call is complete.
Can I record my conference calls?
Yes, you can record your conference calls and retrieve them from your account. Recording instructions are provided upon registration.
How do I access my recorded conference calls?
The recording files are available under the Conference History & Recording tab.
Is this a VoIP service or an Internet service using my computer?
No, this is a Public Switched Telephone Network (PSTN) conferencing service utilizing your regular telephone. A web interface is available to the host for monitoring the conference call in real-time.
What are Preferences?
Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off. Conference preferences are accessible upon registration.
Can I set conference preferences during my live conference calls?
No, conference preferences may not be set during your live conference calls. Please login before your conference calls begin, set your preferred preferences under the Conference preferences tab and click Save.
What is Conference View?
Conference View is the dashboard for your conference calls. This is where you control and manage your live conferences. The dashboard allows the host to view all joining participants, as well as record, mute, hold, lock conference, identify participants and drop participants.
What is Active Speaker?
Active Speakers are displayed in the Active Speakers box found on the bottom right of the Conference View tab. This box notifies the host when a participant is speaking.
What is Q&A queue and how does it work?
The Q&A queue on your Conference View dashboard is used to notify you as the host that a participant has a question when they are in the Q&A mode. The Q&A queue allows you to engage the individual so that they may ask a question.
What is Conference History and Recordings?
Conference History and Recordings is where all your Call Detail Reports are stored along with corresponding recordings of your conference calls. This section allows you to search and scroll your Call Detail Reports for later reference or retrieval as well as download any recorded conference calls.
Can I broadcast recorded audio files on my live conference calls?
Yes, you may play recorded audio files on your live conference calls using the In-Conference Broadcast tool found to the right of your Conference View page. You must login to your account to access the broadcasting tool.
What type of files may I broadcast on my live conference calls?
You may broadcast any previously recorded conference calls that are already stored in your account and you may also play .WAV or MP3 files.
Do I need to download a program to broadcast my recorded audio files?
No, the broadcasting tool is embedded in your account under the Conference View page.
Where can I locate my recordings?
All recorded conference calls are located in the History and Recordings tab in your account. You must login to access the recorded files.
I cannot see my most recent recorded conference call?
To access your most recent recorded conference call, make sure that the conference call has been completely disconnected or set to Off under the Live Conference button. Please wait a few moments for the system to update your account in order to view your recording.
Can I broadcast videos?
No, this service currently supports the broadcasting of audio files only.
How do I upload audio files to be played by the broadcasting tool?
Go to the Conference View page and click on the Broadcaster icon found on the right hand side of the page. A window will display where you can upload files by clicking on the Upload Files icon found to the right side of the In-Conference Broadcast tool.
Will I be able to see my participants on my computer screen if I use the In-Conference Broadcast tool?
Yes, simply expand or minimize the window at anytime and broadcasting will continue. You also have the option to stop and pause broadcasting at anytime.
Is there a limit to the length of a broadcasted file?
There is no limit to how long a broadcasting file can be played on your live conference call. However, the maximum length is 6 hours.
I'm having problems creating an account?
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:

  • TCP connection to IP 12.7.192.104 Port 5142
  • TCP connection to IP 12.7.192.55 Port 443
I'm having problems connecting to the web interface?
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP Addresses and Ports:

  • TCP connection to IP 12.7.192.104 Port 5142
  • TCP connection to IP 12.7.192.55 Port 443

What type of phones can I use to call into my conference calls?
All conference call hosts and participants may dial into the conference call using an office, home, or mobile phone.
What is the audio key and how does it work?
The audio key function allows callers to merge their console and call-in fields that display on the Conference View page. To merge the two fields to show as one, callers simply press the # key followed by the 4 digit code and the # key again. The audio key is located in the bottom left corner of the Conference View page.
How does breakout conferencing work?
Breakout conferencing allows conference hosts to place callers into four sub-conferencing rooms to which callers may connect to from the main conference room. Refer to the Support page for instructions.
Is breakout conferencing available with web controls?
At this time, breakout conferencing is available via touch tone controls only. Breakout conferencing touch tone controls are listed under the Support tab.
How do I use the breakout conferencing features?
Anytime during a live conference call, hosts may distribute callers into 4 separate conferencing rooms. For conferencing room 1 have callers press #1, for conferencing room 2, press #2, for conferencing room 3, press #3 and for conferencing room 4, press #4. To return to the main conference room, have callers press ##. For more details and instructions, please refer to the Support page.
Can I create multiple FreeConferencing accounts using the same email address?
Yes. We only ask that you use them.
My Call Detail Reports display 'anonymous' as a caller ID, what does that mean?
An anonymous caller ID displays on your Call Detail Reports when the calling party has blocked the telephone number they are calling from.


Frequently Asked Questions About VoIP Dialer

Can I dial into conference calls using VoIP?
Yes.
How do I use the VoIP phone?
Launch the VoIP phone from the home page of www.freeconferencing.com or click here to launch it now. From the next page, select the dial-in number from the drop down menu, input your access code and click Place Call to join the conference call.
What are the system requirements for using VoIP?
In order to use the VoIP dial-in feature, a headset with a microphone or a built-in microphone and speakers are required on your computer, laptop or tablet for optimum audio quality.
If some of my callers are using VoIP and others are using a regular telephone, will all callers connect to the same conference call?
Yes.
Do my participants need an account in order to use the VoIP option?
No, an account is not required to connect to a conference call using the VoIP phone. Go to the home page or click here to use the provided VoIP phone
Are there any costs associated with using VoIP?
No, this feature is free of charge.


Frequently Asked Questions About Facebook Login

By signing with Facebook, will a new account be created?
Yes, a brand new account will be created for you.
Will my existing account be linked if I sign up with Facebook?
No, it will create a brand new account.


Frequently Asked Questions About Screen Sharing

What is Screen Sharing?
Screen Sharing is a free online meeting feature used for product demonstrations, webinars and more.
What are the costs involved with a Screen Sharing meeting?
There are no costs involved. This service is provided for free of charge.
Is this a "Free Trial" or limited time offer?
No, we intend on offering this service on a continual basis.
How many participants can I have on a Screen Sharing meeting?
The maximum number of participants is 96.
Is there a limit on the length of a Screen Sharing meeting?
Six hours and there is no limit on how many hours you wish to meet online each month.
How many people can be logged into FreeConferencing as the host?
The system allows for one host during a Screen Sharing meeting. The switch presenter feature may be utilized anytime during a Screen Sharing meeting to allow other participants to share their screen. For the audio conferencing portion of the meeting, the system allows for multiple hosts.
Will I receive a meeting detail report?
Yes, our system will generate a meeting detail report after the Screen Sharing meeting session has been terminated.
Is audio streaming supported in Screen Sharing?
Not at this time.
Is video streaming supported in Screen Sharing?
Not at this time.
Is there a limit to the amount of online meetings I can have when Screen Sharing?
No, you may conduct an unlimited number of online meetings using Screen Sharing and have an unlimited number of accounts if you feel it necessary.
Can international attendees participate?
Anyone who has internet service and can dial a US telephone number will be able to log onto a Screen Sharing meeting and dial a FreeConferenceCall® number.
Can Screen Sharing meetings be recorded?
No, only the audio conferencing portion of a Screen Sharing meeting may be recorded.
Will there be a time limit on a Screen Sharing meetings?
The time limit for a Screen Sharing meeting is 6 hours.
What is the installer?
The Installer is the Screen Sharing software which is downloaded to conduct online meeting sessions. It also allows for prompt to meetings right from your applications tray.
What is the executable file?
The executable file is a one-time download of the Screen Sharing software to conduct online meeting sessions.
How do I install Adobe Flash Player?
When you sign up for an account or join a meeting, Screen Sharing will prompt you to download Flash if it is out of date or not installed on your computer. Simply follow the directions to Download Adobe Flash Player or you may also go to www.Adobe.com and download the software from there.
How do I install Java?
When you sign up for an account or join a meeting, Screen Sharing will prompt you to download Java if it is out of date or not installed on your computer. Simply follow the directions to Download Java or you may also go to www.Java.com and download the software from there.
Are Mac or PC operating systems supported when Screen Sharing?
Yes, both Mac and PC operating systems are supported when Screen Sharing.
What are the operating system requirements in order to use Screen Share on Windows?
The following is a list of requirements for the PC operating system in order to use Screen Share.
  • Required: Windows® 7, Vista, or XP
  • Required: Internet Explorer® 6.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 6.0 or newer (JavaScript™ and Java™ enabled)
  • Required: Internet connection, with cable modem, DSL or better recommended (128 Kbit/s minimum)
  • Recommended: Minimum of Pentium® 4 class 1.3 GHz CPU with 1 GB of RAM (2 GB of RAM for Windows® Vista) or better
What are the operating system requirements in order to use Screen Share on my Mac?
The following is a list of requirements for the Mac operating system in order to use Screen Share.
  • Required: Mac OS® X v10.5 or newer
  • Required: Safari™ 4.0 or newer, Firefox® 3.5 or newer or Google™ Chrome™ 6.0 or newer (JavaScript™ and Java™ enabled)
  • Required: Internet connection, with cable modem, DSL or better recommended (128 Kbit/s minimum)
  • Required: Intel Core Duo 1.33 GHZ CPU, with 1GB of RAM or better.
How do I (host) start a Screen Sharing meeting?
Go to www.FreeConferencing.com and sign up for a new account or log into your existing account. The next page will display your meeting dashboard from which you will click on the Screen Sharing tab located on the right hand side of your screen. Next, press the 'Start Meeting' button to begin your online meeting.
How do I select what documents and programs I want to share with my attendees?
From the Screen Sharing Controls window. click on 'Select Items to Share' to display a list of the current programs and documents you have open. Check the box next to the items you would like your participants to view.
How do I invite participants to join the online meeting?
Log into your FreeConferencing account and from the meeting dashboard window, click on the 'Invite Others' button located on the left hand side of the screen to display your Screen Sharing meeting credentials. Click the 'Copy to Clipboard' button and paste to your preferred email client to send to your participants.
Will participants need a new link with each online meeting or will they use the same one?
The same Screen Sharing meeting link may be utilized at any time. To use a different meeting link, create new access codes under the 'My Account' tab.
How do I know if a participant joined a meeting?
All participants will be displayed under the 'Conference View' tab. A Screen Sharing icon will be displayed next to their name if they have joined the online meeting.
Where is the invite meeting link located?
The meeting link is provided in your meeting dashboard window located on the left hand side of the screen under the Conference dial in number and access code.
Am I able to chat with my attendees?
Yes. The chat feature allows the host to send messages to all participants in the meeting or to individual participants.
How do I choose who to send a chat message to?
To select who you wish to send your message to, go to the 'chat with' section located in the Screen Sharing Controls window.
How do I know if I sent a private or public chat?
Private messages are displayed in purple.
What happens if I press the logout key once the online meeting has started?
If the 'logout' button is pressed while a meeting is in progress, the host and all participants will be disconnected from the meeting. To restart the meeting, login and click the 'Start Meeting' button.
What happens if I press the logout key before I start the online meeting?
If the 'logout' button is pressed before a meeting has started the host will be disconnected from the meeting dashboard and returned to the FreeConferencing homepage.
How do I pause a meeting?
Press the 'Pause Meeting' button from the Screen Sharing Controls window to temporarily disconnect participants from the meeting. Once the meeting is paused, all joined participants will see the phrase "Meeting Paused' across their screen.
How do I resume a meeting?
To resume a paused meeting, click the 'Start Meeting' button from the Screen Sharing Controls window.
How do I stop a meeting?
To stop a meeting, click on the 'Stop Meeting' or 'Logout' buttons from the Screen Sharing Controls window.
Can I give a participant the ability to share their screen?
Yes. At any point the host may give one of the participants the ability to share their screen using the Switch Presenter feature from the Screen Sharing Controls window.
How do I switch presenters?
Click the 'Switch Presenter' button from the Screen Sharing Controls window and select a participant to take control and share their screen with the rest of the meeting. You can also switch presenters using the 'Conference View' section in the Meeting Dashboard window by clicking the icon located to the right (under the role column) of the participant's name that you wish to give control to.
Can I take back control from a participant?
Yes. The host of the meeting may take back control at any time. To do so, click on the 'Take Back Control' button from the Screen Sharing Controls window.
How do I take back control?
You can become presenter by clicking the 'take back control' button located in the Screen Sharing Controls window.
How do participants join a meeting?
Meeting participants can join a meeting by clicking on the meeting link from their invite, by typing it into their web browser or by using the 'Join Meeting' login button from the home page of www.freeconferencing.com. On the next page, they will provide meeting credentials, click submit and follow the prompts to join the meeting.
What information do participants need to provide to join a meeting?
Participants need to provide the meeting id, email address, and their name to join a meeting.
Will participants need to download software to participate in an online meeting?
Yes. All participants will need to download the Screen Sharing software to participate in a meeting.
Are participants able to chat with other participants?
Yes. Participants may send a chat message to the entire conference or a private chat to the host. Private chats may not be sent between participants.
A participant was nominated to become presenter. Why are the other attendees unable to view what's on his or her screen?
The participant who is now sharing their screen will need to click on the 'select items to share' button located in the meeting dashboard window. From there he or she may select which documents and programs to share with the other attendees.
I'm having problems starting or joining a meeting?
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP Addresses and Ports:

  • TCP connection to IP 12.7.192.104 Port 5142
  • TCP connection to IP 12.7.192.55 Port 443

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