Frequently Asked Questions

What is this?
This is a free conferencing service which allows conference hosts to manage their conference calls with complete web-based controls.
How does it work?
It works just like a regular conference call except that the host can now view in real time their live conference call on their PC or laptop. The conference call can be managed using regular touch tone as well as with the host web control module.
What are the costs involved in a Free Conferencing account?
Only long distance charges by each caller's carrier apply. Please contact your carrier to determine your long distance rate. There are no additional charges from Free Conferencing Corporation.
What are host web controls?
Host web controls is an online tool for managing and monitoring a conference call in real time on your PC or laptop. It provides a web interface which allows for you as the host to view all participants on the conference call as well as have access to features like recording, muting, conference lock, caller blocking, dropping anonymous callers, and Q&A session with just a click of your mouse.
When should I use host web controls?
Use web-based controls on every conference call or use them whenever you like, they are always available. This service allows you to monitor your conference calls both via regular touch tone from your telephone key pad or on your computer screen.
How do I get a Free Conferencing account with host web controls?
Click on Get FREE Service from the home page, fill out the registration form and you will be provided with an instant account.
Is there a limit on the length of a Free Conferencing conference call?
Yes, 6 hours per conference call including recording and there is no limit on how many hours you wish to conference each month.
Is there a limit to how many conference calls I can make?
No, you may conduct an unlimited number of conference calls.
How many callers can be on a single conference call?
The maximum number of callers is 1,000 and there is no required minimum.
Can international callers participate?
Yes, normal long distance rates will apply.
Do I get a report of my conference call?
Yes, our system generates a Call Detail Report which is emailed to you and stored in your account, under the Conference History & Recordings tab, once the conference call is complete.
Can I record my conference calls?
Yes, you can record your conference calls and retrieve them from your account. Recording instructions are provided upon registration.
How do I access my recorded conference calls?
The recording files are available under the Conference History & Recording tab.
Is this a VoIP service or an Internet service using my computer?
No, this is a Public Switched Telephone Network (PSTN) conferencing service utilizing your regular telephone. A web interface is available to the host for monitoring the conference call in real-time.
What are Preferences?
Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off. Conference preferences are accessible upon registration.
Can I set conference preferences during my live conference calls?
No, conference preferences may not be set during your live conference calls. Please login before your conference calls begin, set your preferred preferences under the Conference preferences tab and click Save.
What is Conference View?
Conference View is the dashboard for your conference calls. This is where you control and manage your live conferences. The dashboard allows the host to view all joining participants, as well as record, mute, hold, lock conference, identify participants and drop participants.
What is Active Speaker?
Active Speakers are displayed in the Active Speakers box found on the bottom right of the Conference View tab. This box notifies the host when a participant is speaking.
What is Q&A queue and how does it work?
The Q&A queue on your Conference View dashboard is used to notify you as the host that a participant has a question when they are in the Q&A mode. The Q&A queue allows you to engage the individual so that they may ask a question.
What is Conference History and Recordings?
Conference History and Recordings is where all your Call Detail Reports are stored along with corresponding recordings of your conference calls. This section allows you to search and scroll your Call Detail Reports for later reference or retrieval as well as download any recorded conference calls.
Can I broadcast recorded audio files on my live conference calls?
Yes, you may play recorded audio files on your live conference calls using the In-Conference Broadcast tool found to the right of your Conference View page. You must login to your account to access the broadcasting tool.
What type of files may I broadcast on my live conference calls?
You may broadcast any previously recorded conference calls that are already stored in your account and you may also play .WAV or MP3 files.
Do I need to download a program to broadcast my recorded audio files?
No, the broadcasting tool is embedded in your account under the Conference View page.
Where can I locate my recordings?
All recorded conference calls are located in the History and Recordings tab in your account. You must login to access the recorded files.
I cannot see my most recent recorded conference call?
To access your most recent recorded conference call, make sure that the conference call has been completely disconnected or set to Off under the Live Conference button. Please wait a few moments for the system to update your account in order to view your recording.
Can I broadcast videos?
No, this service currently supports the broadcasting of audio files only.
How do I upload audio files to be played by the broadcasting tool?
Go to the Conference View page and click on the Broadcaster icon found on the right hand side of the page. A window will display where you can upload files by clicking on the Upload Files icon found to the right side of the In-Conference Broadcast tool.
Will I be able to see my participants on my computer screen if I use the In-Conference Broadcast tool?
Yes, simply expand or minimize the window at anytime and broadcasting will continue. You also have the option to stop and pause broadcasting at anytime.
Is there a limit to the length of a broadcasted file?
There is no limit to how long a broadcasting file can be played on your live conference call. However, the maximum length is 6 hours.
I'm having problems creating an account?
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:

  • TCP connection to IP Port 5142
  • TCP connection to IP Port 443
I'm having problems connecting to the web interface?
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP Addresses and Ports:

  • TCP connection to IP Port 5142
  • TCP connection to IP Port 443

What type of phones can I use to call into my conference calls?
All conference call hosts and participants may dial into the conference call using an office, home, or mobile phone.
What is the audio key and how does it work?
The audio key function allows callers to merge their console and call-in fields that display on the Conference View page. To merge the two fields to show as one, callers simply press the # key followed by the 4 digit code and the # key again. The audio key is located in the bottom left corner of the Conference View page.
How does breakout conferencing work?
Breakout conferencing allows conference hosts to place callers into four sub-conferencing rooms to which callers may connect to from the main conference room. Refer to the Support page for instructions.
Is breakout conferencing available with web controls?
At this time, breakout conferencing is available via touch tone controls only. Breakout conferencing touch tone controls are listed under the Support tab.
How do I use the breakout conferencing features?
Anytime during a live conference call, hosts may distribute callers into 4 separate conferencing rooms. For conferencing room 1 have callers press #1, for conferencing room 2, press #2, for conferencing room 3, press #3 and for conferencing room 4, press #4. To return to the main conference room, have callers press ##. For more details and instructions, please refer to the Support page.
Can I create multiple FreeConferencing accounts using the same email address?
Yes. We only ask that you use them.
My Call Detail Reports display 'anonymous' as a caller ID, what does that mean?
An anonymous caller ID displays on your Call Detail Reports when the calling party has blocked the telephone number they are calling from.

Frequently Asked Questions About Facebook Login

By signing with Facebook, will a new account be created?
Yes, a brand new account will be created for you.
Will my existing account be linked if I sign up with Facebook?
No, it will create a brand new account.

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